FAQS

In order to initiate a return/exchange please use our returns portal below:

https://rhoyalty.happyreturns.com/

1. Every product is satisfaction guaranteed or you may return it for a return of the item price.

2. RHOYALTY IS PLEASED TO OFFER ONE FREE RETURN PER ORDER. A RETURN LABEL WILL BE AVAILABLE VIA OUR RETURNS PORTAL (barring your return meets eligible return criteria) IN THE EVENT YOU NEED TO MAKE AN EXCHANGE OR RETURN.

3. All returns must be sent back within 30 days of the invoice date.

4. All other returns to include worn or washed product will be sent back to the customer. Unless a defect occurred as a result of RHOYALTY.

5. All returns MUST be in saleable condition and include its original packaging with tags attached.

6.We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.

7. Please note the item you are returning may be out of stock. We can only provide a refund. Shipping and handling cost will be charged on new orders.

8 Unless RHOYALTY caused a problem on an order, shipping and handling charges will be billed to the customer (if under the free shipping threshold) We always suggest viewing the size chart to ensure you have the proper size for yourself or someone you are buying a gift for or simply call RHOYALTY, we will be happy to answer any questions you have. The size chart is in line with all the products and should any product be different it will be advised in its description.

9. For blazer orders, since the size is custom and items are made to fit after ordering, in the event you ordered a size that does not fit, if RHOYALTY does not have a replacement size in stock then the replacement will take place at the time additional blazer sizes are in.

RHOyalty accepts Visa, MasterCard, Discover, American Express and Paypal.

RHOyalty is powered by Realgreek apparel Co. (RG Apparel) and you’ll see this company as the processor for your purchase.

If your order fits all authorization criteria and is in stock, then all orders placed Monday – Friday will normally ship within 2 business days.

All orders will be shipped via USPS or FedEx depending on your selection you will receive an email of the shipping confirmation that will include the shipping method and tracking number when your order(s) have been shipped. (These emails are sometimes flagged as spam/junk and go to these respective folders, please check)

Delivery is within 2-7 business days from shipment depending on the service you select. Please note that if you place a Next Day Air or 2 Day Air Order, this order will ship the next business day. (Note: Saturday is not a business day. Next Day/Second Day orders placed on Friday will ship on Monday) Please include this time frame in your needs for expedited shipping. Saturday delivery may not be available based on carrier and is not counted as a delivery day.

WE DO NOT SHIP OR DELIVER ON HOLIDAYS AND WE DO NOT SHIP ON WEEKENDS. We do ship to PO Boxes using USPS 

The most common error received during checkout is customers using their current living address and/or ship to address as their main billing address. If you currently live on campus, renting an apartment during school or sending a gift to someone and the credit card you use is billed to a different address; you will receive an error message during checkout. Your billing address (where your monthly credit/debit card statement is received) must be the address listed as the main/billing address in your profile. You will have the ability in your profile to add addresses where you would like goods shipped to if different than your primary billing address.

No, Rhoyalty does not monogram products at this time.

Yes, the Rhoyalty website is protected by (SSL) encryption. We guarantee that every transaction you make with True Colors will be 100% safe whether online, or via call in orders!! Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

If your order fits all authorization criteria and is in stock, then all orders placed Monday – Friday will normally ship within 2-3 business days. All orders will be shipped via USPS (for standard service) or FedEx Home Delivery and you will receive an email of the shipping confirmation that will include the shipping method and tracking number when your order(s) have been shipped. Delivery is within 2-5 business days from shipment (depending on service selected). Please note that if you place a Next Day Air or 2 Day Air Order, this order will ship the next business day. (Note: Saturday is not a business day. Next Day/Second Day orders placed on Friday will ship on Monday) Please include this time frame in your needs for expedited shipping. Saturday delivery may not be available based on carrier and is not counted as a delivery day.

WE DO NOT SHIP OR DELIVER ON HOLIDAYS

WE DO NOT SHIP ON WEEKENDS

WE DO SHIP TO PO BOXES USING USPS

No, items will be left at the home or business where shipping was indicated.

No, at this time we do not ship overseas.

We only ship to US properties and APO/FPO via USPS

All chapter/group orders will have an across the board price of $130 for 10 or more blazers ordered. Other items in the collection will also have across the board group pricing once added to the site for purchase. Please call Customer Service at 214-441-3414 Option 1 for any questions.

All items have a warranty/return policy. Should you have a defect or problem with wheels, hardware, defective zipper, etc (if luggage). we will repair or replace this item if within the indicated warranty time from purchase. This warranty does not apply to misuse, normal wear and tear.

E-Gift cards are electronic gift cards purchased for any dollar amount. All E-Gift cards are emailed and no gift cards will be sent via regular mail. The recipient of the gift card will receive a voucher # to use during the checkout process. In the event the voucher amount is less than the final amount, the system will require a credit card to complete the remaining balance.

Unless an item will be discontinued, items may be sold out because of high demand. Always sign up to our newsletter to stay informed when new items arrive or when items will be in stock. Wait list options will also be available to advise you once an out of stock product returns.