Returns and Exchanges

How do I Return/Exchange an Item?

In order to initiate a return/exchange please use our returns portal below:

https://rhoyalty.returnscenter.com/

What credit cards does Rhoyalty accept?

RHOyalty accepts Visa, MasterCard, Discover, American Express and Paypal.

My credit card receipt says Realgreek Apparel, Why?

RHOyalty is powered by Realgreek apparel Co. (RG Apparel) and you’ll see this company as the processor for your purchase.

When will my order be processed?

If your order fits all authorization criteria and is in stock, then all orders placed Monday – Friday will normally ship within 2-3 business days. All orders will be shipped via FedEx SmartPost (if using standard shipping) or FedEx Home Delivery (if selected) and you will receive an email of the shipping confirmation from Shipment_NoReply@hlgllc.com that will include the shipping method and tracking number when your order(s) have been shipped. (These emails are sometimes flagged as spam/junk and go to these respective folders, please check) Delivery is within 3-7 business days from shipment. Please note that if you place a Next Day Air or 2 Day Air Order, this order will ship the next business day. (Note: Saturday is not a business day. Next Day/Second Day orders placed on Friday will ship on Monday) Please include this time frame in your needs for expedited shipping. Saturday delivery may not be available based on carrier and is not counted as a delivery day.

WE DO NOT SHIP OR DELIVER ON HOLIDAYS AND WE DO NOT SHIP ON WEEKENDS. We do ship to PO Boxes using Smartpost Shipping

When I go to checkout I receive an error message, why is that?

The most common error received during checkout is customers using their current living address and/or ship to address as their main billing address. If you currently live on campus, renting an apartment during school or sending a gift to someone and the credit card you use is billed to a different address; you will receive an error message during checkout. Your billing address (where your monthly credit/debit card statement is received) must be the address listed as the main/billing address in your profile. You will have the ability in your profile to add addresses where you would like goods shipped to if different than your primary billing address.

Does Rhoyalty Monogram Product?

No, Rhoyalty does not monogram products at this time.

Is the Rhoyalty Website secure to shop from?

Yes, the Rhoyalty website is protected by (SSL) encryption. We guarantee that every transaction you make with True Colors will be 100% safe whether online, or via call in orders!! Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

What is your shipping methods use? Can I track my order?

If your order fits all authorization criteria and is in stock, then all orders placed Monday – Friday will normally ship within 2-3 business days. All orders will be shipped via FedEx SmartPost (for standard service) or FedEx Home Delivery (if selected) and you will receive an email of the shipping confirmation from Shipment_NoReply@hlgllc.com that will include the shipping method and tracking number when your order(s) have been shipped. Delivery is within 3-7 business days from shipment (depending on service selected). Please note that if you place a Next Day Air or 2 Day Air Order, this order will ship the next business day. (Note: Saturday is not a business day. Next Day/Second Day orders placed on Friday will ship on Monday) Please include this time frame in your needs for expedited shipping. Saturday delivery may not be available based on carrier and is not counted as a delivery day.

WE DO NOT SHIP OR DELIVER ON HOLIDAYS

WE DO NOT SHIP ON WEEKENDS

WE DO SHIP TO PO BOXES USING THE SMARTPOST SERVICE

Is a signature required for my delivery?

No, items will be left at the home or business where shipping was indicated.

Can my product be shipped overseas?

No, at this time we do not ship overseas.

We only ship to US properties via Smartpost 

If a group wants to purchase a bulk order of one particular item, are discounts available?

All chapter/group orders will have an across the board price of $130 for 10 or more blazers ordered. Other items in the collection will also have across the board group pricing once added to the site for purchase. Please call Customer Service at 214-441-3414 Option 1 for any questions.

How does my warranty work?

All items have a warranty/return policy. Should you have a defect or problem with wheels, hardware, defective zipper, etc (if luggage). we will repair or replace this item if within the indicated warranty time from purchase. This warranty does not apply to misuse, normal wear and tear.

What are E-Gift Cards and how do they work?

E-Gift cards are electronic gift cards purchased for any dollar amount. All E-Gift cards are emailed and no gift cards will be sent via regular mail. The recipient of the gift card will receive a voucher # to use during the checkout process. In the event the voucher amount is less than the final amount, the system will require a credit card to complete the remaining balance.

What if an item I want to purchase is sold out?

Unless an item will be discontinued, items may be sold out because of high demand. Always sign up to our newsletter to stay informed when new items arrive or when items will be in stock. Wait list options will also be available to advise you once an out of stock product returns.